Frequently Asked Questions (FAQs)

When will I receive my items?

All items are produced and shipped from our facility within 3 to 7 days after purchase, plus an additional 1-2 days for order handling. Standard shipping times then apply.
You can track your order by clicking the tracking information in your confirmation email. Please note that international deliveries may take longer due to customs regulations.

If your order hasn’t arrived within the expected timeframe, contact us at [email protected]

Where is my item?

You can check your order status by accessing the tracking details link in your shipping confirmation email. Alternatively, enter your order number in the ‘Track Packages’ section on our website.

Do you ship internationally?

No, we currently only ship within the USA.

Your page is not loading. What’s happening?

If you’re experiencing issues accessing our website, please contact us and describe the problem so we can fix it as soon as possible.

I chose the wrong item by mistake. Can I swap my product?

Yes, but only if we catch the issue before your item goes into production. Contact us immediately at [email protected], as we process orders quickly.

I entered the wrong shipping address. What should I do?

If your order hasn’t shipped yet, we can update the address. If it has already shipped, we’ll have to wait for the item to be returned before resending it to the correct address. Contact us ASAP if you notice an issue with your shipping details.

What is your return/exchange policy?

To return an item, please contact [email protected] within 30 days of delivery. Items must be in original condition and packaging. If you received a broken or damaged product, contact us immediately.

For exchanges, email [email protected], and we’ll process your request.

What happens if my item is “Returned to Sender”?

If your order was marked as undeliverable and returned to us, we will reship it to you at no additional cost.

What happens if my item is damaged?

If your item has any defects or errors on our part, we will replace it at no additional cost—you do not need to return the damaged product. If we cannot replace it due to inventory issues, we will either refund you or send a comparable item of your choice.

What if I received the wrong product or a defective item?

If we sent you the wrong or defective item, we sincerely apologize. Please email [email protected] with your order number and issue details.

We will:
✅ Send you the correct item
✅ Cover all return shipping costs
✅ Ensure this issue is resolved ASAP

Our fulfillment team works hard to ensure accuracy, but mistakes can happen, and we’ll do everything to make it right!